Richard Bloor
Monday, 26 June 2006
With the promise of access to the lucrative Asian market, CellCity is looking
to Symbian developers to help stock its next generation Mobile Megastore.The Asian market offers mobile developers over 1 billion
mobile customers, yet to date most mobile content stores have been focused on
Europe and the US. CellCity's ambition is to open the Asian market up, but also
to take the sale of mobile content truly into the digital marketing age.
CellCity came into existence as a rebranding of StandFirst, a company that formed
in 1994. StandFirst initially provided a broad range of marketing technologies
in Singapore and Asia, but as the company grew it focused on the mobile space.
In November 2005 it embarked on a new strategy to set up what Chief Executive
Officer Dannie Francis describes as "a virtual store in a mobile City" and took
the new name to reflect this.
As a developer of personal productivity and small business apps in its own right
- for J2ME, Windows Mobile and the S60 platforms - and a provider of mobile marketing
services Dannie believes CellCity is well positioned to create an "Apple meets
WalMart" digital offering; The Mobile Megastore.
In Dannie's view most traditional mobile content channels fall down in three
significant ways. They limit the content the sell, they do not market to their
customers well and they largely ignore the Asian market. In addition, where those
channels are provided by operators they are too expensive and too focused on their
own subscribers. "We wanted a store that was more," says Dannie. "Something exciting
and dynamic that provides a more fulfilling shopping experience. The kind of experience
anyone would demand when they walk into a department store."
"At CellCity we already have over 2 million digital content items to choose from,"
says Dannie. "This covers everything from full track music - supplied through
our relationship with players such Sony BMG, Universal, and Orchard Publishing
- through ring tones, wallpaper and themes to a range of mobile applications.
Because we have this breadth of content, we are able to capture customers across
the entire range of mobile content Then we will use our marketing expertise to
make them aware of our other offerings. So someone who comes to the Mobile Megastore
for full track music could eventually become a customer for other content and
applications."
CellCity has forged relationships with Bango, eNETS, and PayPal to support a
variety of billing options for the customer. In addition, Bango offers content
developers additional marketing services. "As well as the usual cross-selling
within the portal Bango enables us to offer developers the opportunity to txt
market directly to those customer's whose purchasing profile fits their application,"
says Dannie. Given the sensitivities to direct marketing CellCity will use an
opt-in program, with customers being given what Dannie describes as "significant
incentives" to opt-in. "For example, our CashClub members get $100 CashClub dollars
for registering as a member that they can later use against redeeming items or
trade value with other members. We want our customers to have fun," says Dannie.
In addition to cross selling content, Dannie believes CashClub will provide the
best customer loyalty program of any mobile content reseller. "I don't see that
any of the existing channels for mobile content and applications run particularly
good customer loyalty programs," says Dannie. "Take Handango, they simply offer
a points scheme. In contrast CashClub ties into other loyalty programs from the
likes of airlines and hotel groups. This way CellCity customers will get a wider
range of incentives for purchasing from us and more freedom over how they use
the value of the dollars they have in their CashClub accounts."
Underpinning this approach, the CellCity has created its own back end, the Imercion
engine, that Dannie believes makes most well known software portals look "second
rate". The Imercion engine is able to download content in the correct format to
a customer's mobile regardless of manufacturer, model, carrier, or country, without
the need for the customer to provide information (except for payment details)
or requiring the use of an on-device client. "This is a huge advantage because
it means the operator isn't so important in the value chain," says Dannie.
In addition to an on-line offering, the CellCity has a retail strategy that will
allow traditional high street software stores and phone retailers to offer content
from The Mobile Megastore by over the counter sales. Retailers will have access
to CellCity's back end and have the ability to push purchased software or content
out to the customer's phone.
The service is also available as a white label product. CellCity is actively
working to provide its service to a number of smaller Asia mobile carriers and
franchisees on a country by country basis.
In the past the CellCity has sourced its content from US and European-based aggregators.
As part of a relaunch of The Mobile Megastore on 4 July, CellCity is looking to
recruit developers directly. "With Asia offering 1 billion mobile customers there
is a huge potential for Native Symbian applications in the region. We want to
get as many Symbian application developers on-board as possible to help stock
our store, especially those developers offering personal productivity applications,
eBooks, education, small business solutions and sports, entertainment or streaming
services," says Dannie. "As a global sales channel we offer local Asia developers
not only access to every country in Asia (in addition to their own), but to a
global market as well. For US and European-based developers, we offer a fast track
entry to Asia that their current partners certainly do not offer. In return for
their listing, we offer a diverse and aggressive retail strategy and the best
marketing opportunities in the region."
While Asia offers a huge potential CellCity also has its eyes on a global strategy
and expects to roll its offering out in the US and Europe over the next 18 months.
The Mobile Megastore is currently accepting developer registrations ahead of
the 4 July launch. Details on CellCity's terms and conditions can be found on
their Web site: www.thecellcity.com
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