Emails converted to attachments
Category: Email
"My boss is using Outlook 2000 and sometimes he receives his emails from other employees as plain text email attachments. For example I send him an HTML email in Outlook 2000. He receives a totally blank email and my text has been converted to a plain text attachment. He swears he has not changed anything. He says we must have changed something on the MS Exchange email server. We have not changed anything. He is the only user affected. What causes this? How do I fix this?"
There are two easy solutions to this problem...
Stop sending HTML emails. Do you *really* need fancy fonts and formatting to get your message across? When Algore invented email, he intended it to be forever a plain-text medium. Attachments and HTML make him sad. Please limit the use of such things to an absolute minimum.
Since your boss is the only person who is affected, you can reasonably assume the fault is his. Just explain to him in a calm rational manner that he is an idiot, and suggest that he find another line of work that doesn't involve technology.
It that doesn't get the desired result, you'll need to figure out if the attachment-izing is happening on the sending or the receiving end. Try sending your boss an HTML-formatted email from home, or from a web-based email service. Then send the same message to a colleague at work.
If it still comes through as a blank message with an attachment for the boss, and NOT for your colleague, then obviously it's got something to do with the boss's computer. A careful check of all the Outlook settings and the Internet Explorer security settings may turn up a solution.